How to Order Online Select catalog from the button menu at the top of the page under the Sign-Mart logo. Select a product and/or it's details(if applicable), enter how many you want in the Qty(quantity box) and then click "add to cart". The beauty of our new website is that you can ad as many or as few items as you wish to your shopping cart before you start the actual order process. Happy shopping! How to Order by Phone or FAX Call Monday thru Friday 8:00am to 5:00pm PST. Order before 12:30pm PST for same day shipping on most stock items. 12:00 noon on most blank banner orders. If you fax your order in, we have a fax confirmation program. Within 1 hour of receiving your fax, we will call you back to confirm receiving your fax. If you do not receive a call back, please re-fax and/or call the receptionist. Prices All prices are WHOLESALE and are for the Trade Only. Product specification and prices may change without notice. This catalog is in effect March 2004 and replaces any previous price sheets or catalogs. Minimum Order We have a $15.00 minimum order requirement for all supplies and machines. For orders less than $50.00, a $10.00 handling charge will be added to your order. All custom fabrications have minimum orders listed in each section. Order changes Any order changes, made during production, must be in writing. This can both delay final completion date and incur additional costs. Sales Tax California customers will be charged California State Sales Tax unless a valid exemption certificate is ON FILE with Sign-Mart. Tax I.D. numbers WILL NOT be accepted over the phone. Payment Methods All orders are COD unless other arrangements are made at the time of the order. Some orders may require a 50% deposit at time of order. Sign-Mart accepts Visa, MasterCard, Company check and cash. 15 Day "No Risk" Guarantee 15 Day no risk guarantee allows you to return items for credit, exchange or refund, less shipping charges. 15 day "NO RISK" guarantee does not apply to custom projects, large format printing, special orders or consumables. Items must be in "like new" condition, complete with all manuals, packing materials and accessories. We reserve the right to refuse credit on worn or used items not in their original condition, in violation of the spirit of this policy. A 15% restocking fee will apply. Return Policy If an item is to be returned call 800-533-9099 and ask for your sales person. You must have an RMA number (return material authorization) before sending any item back to us. RMA#'s are good for 7 days from the date issued. Please furnish the invoice number and date. Returns that are not due to our error will be subject to a 15% restocking fee. You must inform us about defects, shortages and exceptions within 5 days or order is considered complete. There are no returns after 15 days. Unless approved by management. Technical Support Our professional staff of factory trained consultants are ready to assist you Monday thru Friday. Just call 8:00am to 5:00pm PST. for TOLL FREE technical support. Customers Supplied Material Sign-Mart welcomes work produced or cut on customer supplied material and will discount our prices accordingly. However, SIGN-MART WILL NOT ACCEPT RESPONSIBILITY FOR RE- PLACEMENT MATERIALS DUE TO ERRORS OR COMPUTER FAILURE BEYOND OUR CONTROL. Excess material should always be supplied to insure complete order. Shipping Standard shipping for most orders is UPS unless otherwise requested. Shipping and handling rates are based on order weight and UPS zones. WE are not responsible for UPS or other carrier errors. You must report all damage claims to the delivering carrier. *IF CRATING OR SPECIAL PACKAGING IS RE- QUIRED FOR PROPER SHIPPING, CUSTOMER WILL BE CHARGED ACCORDINGLY. *UPS will not accept cash for a COD order. Payments can be paid with a company check, certified check, or money order Orders/Questions/Service: In California: 714-532-7100 - National Number: 800-533-9099 - Fax: 714-744-0077

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